Getting started
Playlist setup, EPG configuration, and first-run configuration help.
Support hub
Fast support for IPTV Player Zero users.
For technical issues, setup questions, or account-related guidance, contact the team directly and include enough detail for a quick response.
IPTV Player Zero is developed by Built By Board Ltd. We support the player itself, not third-party IPTV providers.
Playback issues
Troubleshooting buffering, stream failures, and unsupported format behavior.
Device or app behavior
Unexpected crashes, UI glitches, and account/license flow questions.
Policy clarification
Questions about player-only scope and what support can or cannot cover.
Include this in your email
- What you were trying to do when the issue happened.
- What happened versus what you expected.
- Your app version and OS version (Windows or Apple).
- Screenshots or a short screen recording, if possible.
Scope of support
IPTV Player Zero is a media player only. We do not provide IPTV subscriptions, channels, playlists, or stream URLs.
If a stream fails due to provider restrictions, DRM, or server-side issues, your content provider will need to help with that source-specific problem.
For licensing or device transfer questions, include your purchase email and current device ID in your message so support can assist faster.