Support hub

Fast support for IPTV Player Zero users.

For technical issues, setup questions, or account-related guidance, contact the team directly and include enough detail for a quick response.

IPTV Player Zero is developed by Built By Board Ltd. We support the player itself, not third-party IPTV providers.

Getting started

Playlist setup, EPG configuration, and first-run configuration help.

Playback issues

Troubleshooting buffering, stream failures, and unsupported format behavior.

Device or app behavior

Unexpected crashes, UI glitches, and account/license flow questions.

Policy clarification

Questions about player-only scope and what support can or cannot cover.

Include this in your email

  • What you were trying to do when the issue happened.
  • What happened versus what you expected.
  • Your app version and OS version (Windows or Apple).
  • Screenshots or a short screen recording, if possible.

Scope of support

IPTV Player Zero is a media player only. We do not provide IPTV subscriptions, channels, playlists, or stream URLs.

If a stream fails due to provider restrictions, DRM, or server-side issues, your content provider will need to help with that source-specific problem.

For licensing or device transfer questions, include your purchase email and current device ID in your message so support can assist faster.