IPTV Player Zero logoIPTV Player ZeroAccount
Support hub

Find the right support path.

Start with the symptom or account task below. The focused guides cover the common checks, while Diagnostics can show where a source request or stream fails.

IPTV Player Zero is developed by Built By Board Ltd. We support the player itself, not third-party IPTV providers.

Choose a support taskEmail support

Start with what you can observe

Choose the closest task. Contact support after following the checks when the problem remains reproducible.

My playlist loads but shows no channelsCheck whether the source returns a valid M3U document with playable channel entries.My guide is missing or shiftedSeparate missing listings and channel matching problems from a consistent time offset.Playback buffers or repeatedly stopsTest whether the problem follows one stream, the source, the network, or the device.Test my M3U, Xtream, or Stalker sourceInspect requests, returned data, and stream responses with the free diagnostics app.Choose or understand a source typeCompare M3U, Xtream Codes, and Stalker/MAC Portal before changing your setup.Manage a license or move it to another deviceSign in to view licenses, assign a device ID, or transfer an eligible desktop license.I cannot sign inStart a password reset for your IPTV Player Zero account.Report a crash, app bug, or unresolved issueEmail support after gathering the app version, operating system, and reproducible steps.

Include this in your email

  • What you were trying to do when the issue happened.
  • What happened versus what you expected.
  • Your app version and Windows or macOS version.
  • The source type: M3U, Xtream Codes, or Stalker/MAC Portal.
  • The approximate time of the most recent attempt.
  • Screenshots or sanitized diagnostics with credentials and provider URLs removed.

Scope of support

IPTV Player Zero is media-player software. Your purchase unlocks player features and does not include a TV subscription or access to premium channels. Bring your own authorised playlist or provider account for normal playback.

You are responsible for ensuring you are authorised to access the content in your playlists and have any permissions required to record or download it.

If a stream fails due to provider restrictions, DRM, or server-side issues, your content provider will need to help with that source-specific problem.

For licensing or device transfer questions, include your purchase email and current device ID in your message so support can assist faster.

Related pages

Need a different path?

Use these pages when the question is really about source type, guide setup, or deeper diagnostics rather than support contact details.

IPTV player overview

See the core Windows and macOS player, direct downloads, screenshots, and the full feature map.

Open page

IPTV diagnostics tool

Inspect Xtream, M3U, and Stalker request flows, returned data, and stream behavior with a dedicated diagnostics app.

Open page

How EPG works

A guide to provider-supplied guide data, offsets, reminders, and what to check when listings look wrong.

Open page