EPG troubleshooting guide
How to diagnose missing, incomplete, or shifted EPG data
Missing EPG usually means the source returned no guide data or its channel identifiers did not match the playlist. If programmes are present but consistently early or late, use EPG offset only after confirming the shift is consistent across several channels.
Symptoms
- No programme listings appear.
- Only some channels have listings.
- All listings are consistently early or late.
Likely causes
- The provider returned no XMLTV or source guide data.
- Playlist channel IDs do not match guide channel IDs.
- The guide is still importing or refreshing.
- The schedule uses a different time offset.
Choose the right fix
| Symptom | Likely area | First action |
|---|---|---|
| No listings | Source/import | Confirm guide data exists |
| Some listings | Channel matching | Compare channel identifiers |
| Consistent time shift | Time alignment | Test EPG offset |
| Randomly wrong listings | Provider data | Verify against the source |
Checks in order
- 1
Confirm source data
Check whether the provider or chosen guide source supplies EPG for the affected channels.
Expected: Guide data exists before the app attempts to display it.
- 2
Allow the import to finish
Wait for the guide refresh to complete before judging coverage.
Expected: Listings populate without repeatedly restarting the import.
- 3
Compare identifiers
Check several channels with and without listings for consistent IDs and names.
Expected: Matching identifiers explain which channels can be mapped.
- 4
Test offset carefully
If times are uniformly shifted, apply a small EPG offset and recheck several channels.
Expected: The same adjustment aligns multiple listings.
Important limitations
- Offset cannot create missing data or fix incorrect programme titles.
- Stalker, Xtream, and plain playlist sources can expose guide data differently.
When to contact support
Contact support with the source type, app version, operating system, affected channel names, whether all or only some channels are affected, and the observed time difference. Do not include credentials.
Product evidence
Questions and answers
What does EPG offset fix?
It corrects a consistent time shift. It does not supply missing listings or repair mismatched channel identifiers.
Why do only some channels have guide data?
The guide may omit those channels, or their identifiers may not match the corresponding playlist entries.
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